Customer Success Account Manager (CSAM)

June 13, 2026

Other Jobs To Apply

Customer Success Account Manager (AMER) Assertive Yield | Remote | AdTech Scale-Up | Fully Remote | Flexible Work Hours Are you a relationship builder who loves helping customers succeed? Do you thrive in a client-facing role that blends strategic thinking with day-to-day execution? Assertive Yield is looking for a Customer Success Account Manager to join our growing CS team. About Assertive Yield Assertive Yield helps digital publishers maximize their revenue with powerful real-time optimization and analytics tools. We’re a fully remote, globally distributed team working primarily with clients in the US and Europe. What You’ll Do You’ll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value. Key Responsibilities Client Onboarding & Training Guide new publisher partners through a smooth, structured onboarding experience. Provide tailored training and documentation to set clients up for success from day one. Account Management Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant. Own day-to-day communication with assigned accounts and monitor customer health proactively. Stay close to your partners' performance data to surface insights, flag risks, and drive action. Deliver regular check-ins and QBRs that clearly demonstrate value and progress. Own your goals and KPIs with full accountability. Growth & Retention Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships. Drive Assertive Yield initiatives through a consultative, solutions-oriented approach. Collaborate with Sales on upsell opportunities and ensure timely, successful renewals. Operate with a global, omnichannel, and revenue-driven mindset in everything you do. Customer Advocacy Act as the voice of the customer internally, surfacing trends and feedback that matter. Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners. Who You Are You are a proactive, commercially-minded individual who thrives in client-facing roles and knows how to balance big-picture strategy with day-to-day execution. You're an organized self-starter with excellent instincts for relationship-building and a drive to continuously raise your own bar. You bring the rare combination of creative problem-solving and rigorous attention to detail — and you're as comfortable in a data deep-dive as you are in a strategic partnership conversation. Requirements 2+ years in a customer success or account management role ( digital media and SaaS preferred). A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective. Strong business acumen with the ability to develop and articulate long-term strategic visions for partners. A proven track record of building relationships and managing high-impact partnerships. Demonstrated success in business development and identifying new growth opportunities. Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports. Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation). Excellent written and verbal communication skills in English, with a sharp eye for detail. Located in Canada, US, Latin America What We Offer Fully Remote Flexible Hours Career Growth Customer Relationships High-Impact Role in a Growing Company Apply To This Job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...